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The Best Hard Drive Recovery Services of 2017 Best Hard Drive Recovery Services Why Use a Hard Drive Recovery Service? Your business is dependent on your data. Without it, the results would be devastating. You likely perform regular backups or store it on RAID servers for redundancy. However, backups and redundancy fail at times. Hard drives, like any mechanisms with moving parts, break down over time. Like a lightbulb, they eventually have to be replaced. Unforeseen accidents or disasters can wipe out your hard drives, but it doesn't mean your data is gone for good. Data can be retrieved by the technicians of hard drive recovery services, which can avert disaster for your business. These companies work on your hard drives in cleanroom environments, repairing the device or salvaging data from even the most damaged of disks. Our Verdict & Recommendations We selected Secure Data Recovery for our Top Ten Reviews Gold Award in part due to its superior cleanroom standards and great customer service. This is the only company with a certified ISO 4 Class 10 cleanroom, making it the only lab that follows a stricter standard regarding the number of allowable particulates within its cleanroom. Further, its customer service reps were helpful and provided consistent information across their many support channels (phone, email, live chat). SalvageData Recovery earns the Top Ten Reviews Silver Award for its outstanding customer service and transparent process. Representatives got back to us in a timely manner and provided helpful, straightforward answers. SalvageData also lists certifications on its web site for its cleanroom (ISO 5) and data security protocols (SOC 3), which provides further assurance to consumers about this service. Fast turnaround times and verifiable, third-party security and privacy certifications launch Gillware Data Recovery into third place, and this service is our pick for the Top Ten Reviews Bronze Award. It missed first or second place due to the lack of a full cleanroom (it uses modular workstations instead) and a lower customer service consistency score. What We Tested, What We Found Customer Service Consistency We evaluated each company's customer service, taking into account how consistent answers to our questions were from one representative to another, the service's turnaround time and pricing. We put a lot of stock into this rating, because you will entrust this company not only with your equipment but your company's vital data. We reached out to all of the companies on our list through their available support channels (phone, email, live chat [if that option was available]) anonymously posing the same questions to see if we received consistent, straightforward answers. Representatives that provided clear, direct answers to our questions (and didn't try to sell us on the service) were rated higher, whereas services that sidestepped questions, gave contradictory answers or were generally unhelpful received lower scores. Multiple customer service reps gave us contradictory answers. Many avoided answering our questions and, instead, boasted about the service's other features. When confronted with this, they rarely admitted they didn't know the answer and then transferred us to someone who did know. In addition, many of our emails went unanswered. Confirming Practices & Procedures Part of transparency for a hard drive recovery service involves proving that it indeed possesses the necessary certifications to demonstrate it's capable of safely and securely performing data recovery for clients. We awarded additional points to companies that received these certifications from credible, third-party organizations, such as the International Organization for Standardization (ISO) and the American Institute of Certified Public Accountants. The two certifications we looked for are, one, an ISO-certified cleanroom, and; two, service organization control (SOC) reports issued from an SSAE 16 audit (Statements on Standards for Attestation Agreements) that verify the service – in this case, the hard drive recovery service – has controls and processes in place that protect the safety and confidentiality of customers and their data. ISO cleanroom certification governs the maximum amount of particulates allowed in a cleanroom. The most common certification is ISO 5, which allows 100,000 particulates per cubic meter, and the better certification is an ISO Class 4 which allows only 10,000 particulates per cubic meter. It’s important to keep the number as low as possible, as exposed hard drive platters are sensitive and contamination can result in irreparable damage. Many companies claim they meet these standards, but only a few provided the certification by a third party along with the date when it was issued. The second certification, SSAE 16, has to do with security and privacy auditing. There are different types of this credential (including SOC 1, SOC 2, SOC3 reports) with no common consensus on which is better, so we credited a company for possessing any version. This type of certification is important to clients that have financial and other private, sensitive information on their hard drives. What to Consider in a Hard Drive Recovery Service When to Seek Help From a Professional Service Data loss occurs when you least expect it and comes in many forms; however, it doesn't mean you need to immediately rush your hard drive to a recovery service. Data recovery software, which you can purchase over the internet, can resolve simple data loss issues, such as accidental deletion, reformatting and deleted partitions. Before calling a recovery service, determine first whether you can recover your data with software before going to a service, which will be more expensive. Hard drive recovery services are equipped to deal with more extensive hard drive problems, including mechanical failures, data corruption and physical damage from disasters. If your hard drive was damaged from a fire or flood, recovery services are the way to go. They physically dismantle the hard drive in a cleanroom environment to examine the actual platters where data is stored and salvage that data with various tools. Other Important Considerations While it's wise to do your research and decide which hard drive recovery service might be best for your needs before something happens, we've spent hours researching these services. We've spoken with dozens of customer service representatives and have verified the certifications each service claims to have. The top services on our list offer a "No Data, No Cost Guarantee," which assures clients that they will not pay if the service is unsuccessful at pulling data from the drive. Some services, though, still charge a flat evaluation fee for looking over the drive to see if data can be salvaged. On our comparison matrix, we point out whether a company carries this guarantee or an evaluation fee. Nearly every service on our list offers expedited service for when you need your data quickly and emergency service for when it's critical that you get your data back as soon as possible. Depending on how many drives you're submitting and the extent of the damage, you can get your recovered data within just a few days. Just be aware that these services cost much more than the standard service. 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You’re not sure which data recovery service knows how to fix hard drive failures, or who to trust. HDD File Recoverynavigating hard drive repair can be like a ship in rough seas Needing to recover files from a hard drive failure may make you feel as though you have set sail into uncharted waters. Understanding the proper process of recovering data from a hard drive will help you navigate safely, and ensure the best results! What are the most important steps to preserve highest potential success rate? Why do prices vary so much between Hd recovery firms? What is a realistic Hdd recovery process chronology? How should I set my recovery expectations? What are the common causes of Hd failure? Below is a behind the scenes video of what a common hard drive repair (head swap) looks like, performed by one of our trained professional engineers. Recovery Services: Hitachi Laptop Hard Drive Repair Video THEY MAKE THAT HD REPAIR LOOK EASY RIGHT? Harddisk Recovery: What does hard disk repair have to do with recovering my files? Didn’t you just want your files back? Of course you do, but what you might not know is: FIRST 1. a hard drive needs to actually work the way it did before it failed, before the files can be recovered. If your hard disk has crashed, won’t boot anymore, your computer won’t recognize it, it’s making awful clicking or beeping noises… OR JUST PLAIN AND SIMPLE: hdd won’t work anymore and you cannot access your data, your hard drive is in a FAILED state. Any failure must be temporarily repaired before the data can be recovered. This requires the drive to be brought to its original “working” state (temporarily repaired), in order to get your data. A hard drive cannot be temporarily repaired without knowing EXACTLY what the cause of the failure was. The evaluation and data recovery process cannot move forward without an accurate and detailed diagnosis. This is where a companies’ competence becomes a crucial factor. Why does hard drive failure happen? (ie. Why is my hard drive clicking) Most common hard drive failure symptoms: Bad Sectors Corrupt or Damaged Firmware Failed, Failing, Crashed Read Write Heads Scratched Platters Deleted Data Clicking or Beeping Noises Drive not spinning Drive not recognized Drive not getting power Drive smoking Drive screeching or scraping Drive knocking The most important part of data recovery is determining why your hard drive has failed, what is preventing access to your files.. IT’s SO IMPORTANT THAT: Recovering your data is almost always possible if you have immediately turned off the drive, and a data recovery firm who understands hard drive failures gets involved. Every manufacturer and drive model has it’s own weaknesses, and unique utilities required for repair. In many situations it is impossible to recover data from dead hard drives, without these advanced disk repair utilities. Portable and External hard drive recovery: hard drive problemsRecovery after external hard drive repair is one of the most common cases we recover. External hard drives are most prone to failure because they are portable. They are often transported in backpacks and briefcases, are easily tipped over, and have very little protection against shock. We recover data from hard drive manufacturers of all kinds. Below is a list of internal and external drive manufacturers our engineers work with on a daily basis, in our recovery lab. About 50% of the time, the cases where parts are required is when an external hard drive has been dropped, or suffered from some sort of impact. Maxtor Seagate Samsung Western Digital Iomega HGST Fujistu IBM Toshiba Hitachi Lacie Over 20 years of hard drive diagnostic experience SERT specializes in advanced diagnosis and repair of hard drives, all makes and models, whatever issue it may have.ide 2.5 inch drive image The ability to properly diagnose your drive can often be the factor that determines whether your data is successfully recovered, or lost forever. TIP: When repairs are needed they are only temporary, and strictly for recovery purposes, not to restore the drive again in your system. The policies and procedures a company follow to recover data from hard drive cases greatly impacts their outcome, and ultimately determines success. We are talking about your personal and important files, aren’t we? So you have a very important decision to make. Come back and click below to see our video about how we recovered 100% data from a hard drive out of a car fire!best hard drive brand is western digital Common cases we successfully recover 100% files: I have a clicking hard drive that I need my photos off of. They are very important and my computer does not recognize it. Damaged hard drive from a drop. Making beeping noises please help My drive is corrupted, takes forever to load my files and can’t copy them off the drive. I need recovery of my dead hard drive. It won’t power up and no computer recognizes it. Not spinning or anything Need to recover data from hard drive that is not working anymore. I accidentally formatted my drive and need recovery, tried software and can’t get anything off my hard drive. Best Buy said my hard drive was crashed and need a clean room recovery. My hard disk failed. Computer guy said I need a clean room. I tried to hook it up to multiple computers but none of them see it. Was told I have a bad hard drive but i need my data from it. It’s very important files that I can’t live without. Do affordable, transparent, discreet, and effective Hdd recovery services exist? The recovery team at SERT Data understands that you need answers, and you probably have very little you have hard drive failure. But You need a recovery company you can trust, who is qualified and capable of getting your files back. Someone who is going to treat your situation as if it were their own child’s first 3 years of baby pictures on that drive. SERT Data Recovery’s goal is for you to be able to make an educated decision, and know exactly what you can expect BEFORE you commit to and pay for anything. We want you to get your data back, at a reasonable price. We have designed our hard drive repair services to stand apart from any other company in the United States. We put our money where our mouth is with our flat rates, free shipping, and a no data no pay policy. Recovery Costs? How much should hard drives cost to recover? Successful hard drive repair, and data recovery, requires high levels of training and experience with each drive manufacturer and the tools used in the process. The value of your data has no relevance to what it will take for one of our engineers to recover the data off the device. Some of the most difficult, time consuming cases include: lost or deleted data from formatted, damaged, clicking, dropped, failed, or otherwise dead hard drives. SERT engineers successfully recover cases like these in our CLASS 100 ISO 5 clean room environment every day. The majority of our clients also appreciate having flat rates based on the storage capacity of their drive, and the cause of the drive failure. After a SERT engineer evaluates your drive, you will know EXACTLY what kind of failure, and what it’s going to take to recover the data. If your data is unrecoverable, a SERT representative will be able to provide you with basic details of the results of the evaluation. With SERT, there is no guessing game when it comes to the price. Our flat rates are for successful recoveries, so you don’t have to send your drive off wondering which kind of payment (VW or Porsche) your going to be asked to pay for your data. We preserve the integrity of your data during crashed hard drive repair Most computer and IT companies will try to recover your data working directly from the patient hard drive which continues to degrade the media, or worse destroys it. SERT engineers follow a highly strict set of protocols during the evaluation process of your hard disk recovery to preserve its original state of failure.hard drives we recover data from The first thing we do to preserve the current condition of your drive is make a clone of your drive to work from. Whether you’ve accidentally deleted files or your laptop, desktop, or external hard drive has sustained physical damage, no matter what kind of disaster you have experienced, we guarantee we have the hard drive repair and recovery skills to restore data where others will fail. What is professional hard disk data recovery? Usually you’ll get ONLY one chance to get your data back from a clicking, seriously damaged, dead laptop, desktop, or external hard drive. Most “computer and IT data recovery companies” offer a limited level software recovery service. This means the best they can do for you is simply run “over the counter” software to attempt to read data from a crashed or failed hard drive. This WILL in fact cause more damage on a failed hard drive, making the recovery process even more complicated, or evfen impossible. How do I know my laptop hard drive is failing? If your laptop (or any other computer) won’t turn on, or is running terribly slow, your hard drive may be on it’s way to mechanical failure. There are many reasons that hard drives fail. The most common reason is because of the impact or shock when the laptop is banged or dropped.common hard drive recovery case This can easily damage internal components of the hard drive. Another well known contributor to hard drive failure is power outages. Unless you have your computer connected to a UPC, your computer may abruptly shut down causing the heads of the drive to slam into the platter instead of parking where they are supposed to. If you have a failing, clicking, corrupt, or broken laptop, desktop, or external hard drive don’t be discouraged. The damage will persist and grow if you take the wrong steps to fix it. Once you spot the early signs of a hard drive failure locating a professional recovery service for help can mean the difference between getting your data back or never seeing it again. Clicking hard drive recovery and more At SERT Data Recovery, we have all the tools and the knowledge to preserve the present condition of your drive, while we evaluating the possibility of recovering your data.clicking-hard-drive-recovery On premises we regularly deal with clicking damaged hard drives in our class 100 clean room custom built environment. This is when the heads cannot find their way to read the date from the platters and ends up returning back to its parking position making a clicking sound. This is usually due to bent heads or scratched platters. How exactly does broken and crashed hard drive recovery work? Broken and crashed hard drives are terms used to describe a problem which is really unknown. These are common terms used very loosely by individuals not familiar with the actual diagnostics process of hard drive recovery. crashed-hard-driveThese terms can apply to laptop, desktop, or external hard drives, and usually refer to a drive in a non working state. Crashed hard drives from an engineer’s perspective, actually relates to the drive when the read write heads have crashed into the platter, scratching them. This usually results in a hard drive data recovery case that is unrecoverable. SERT goes above and beyond the obvious when it comes to hard drive recovery We strive to recover every possible bit of data possible, while testing the integrity of the working files. Our engineers dive into each and every sector piecing together the file system to determine how much data the device has and where it is located. Our engineers attempt to build the original file/folder map so you can have your data back in the structure it was originally in. This isn’t always possible however it’s our first priority when recovering your files. We Are Your Crashed Hard Drive Data recovery Company to Trust We understand the horrible experience of data loss, corruption, and broken drives bring, so we always go above and beyond to provide the best services – at very competitive prices. All you need to do is call to get a quote, and then send your damaged hard drive in (free of charge). National hard drive recovery services As a growing national hard drive data recovery service we have had experience providing external hard drive data recovery services to almost the entire United States as well as other countries. Here is a list of locations where we have successfully recovered hard drives of all types for our clients. We are currently interested in opening up a service location for future convenience: Albuquerque, New Mexico; Atlanta, Georgia; Austin, Texas; Baltimore, Maryland; Boston, Massachusetts; Charlotte, North Carolina; Chicago, Illinois; Cleveland, Ohio; Colorado Springs, Colorado; Columbus, Ohio; Dallas, Texas; Denver, Colorado; Detroit, Michigan; El Paso, Texas; Fort Hood, Texas; Fort Worth, Texas; Fresno, California; Georgetown, Texas; Hampton, Virginia; Honolulu, Hawaii; Houston, Texas; Indianapolis, Indiana; Jacksonville, Florida; Kansas City, Kansas; Kansas City, Missouri; Killeen, Texas; Lakewood, Colorado; Las Vegas, Nevada; Long Beach, California; Los Angeles, California; Memphis, Tennessee; Mesa, Arizona; Miami, Florida; Milwaukee, Wisconsin; Minneapolis, Minnesota; Nashville, Tennessee; New Orleans, Louisiana; New York, New York; Oakland, California; Oklahoma City, Oklahoma; Omaha, Nebraska; Philadelphia, Pennsylvania; Phoenix, Arizona; Portland, Oregon; Round Rock, Texas; Sacramento, California; San Antonio, Texas; San Diego, California; San Francisco, California; San Jose, California; San Juan, Puerto Rico; Seattle, Washington; Temple, Texas; Tucson, Arizona; Tulsa, Oklahoma; Vancouver, Washington; Virginia Beach, Virginia; Washington, DC.; Boulder, Colorado; Fort Collins-Loveland, Colorado; San Jose-Sunnyvale-Santa Clara, California; Cambridge-Newton-Framingham, Massachusetts; Arlington, Texas; Alexandria, Virginia; Cheyenne, Wyoming; Salt Lake City, Utah; Corvallis, Oregon; Raleigh-Cary, North Carolina; Huntsville, Alabama; Provo-Orem, Utah; Bend, Oregon; Missoula, Montana; Grand Junction, Colorado; Sioux Falls, South Dakota; Bethesda, Maryland; Frederick,Maryland; Rockville, Maryland; Durham-Chapel Hill, North Carolina; Beaverton, Oregon; Wilmington, Delaware; Ames, Iowa; Alabama; Arkansas; Connecticut; Delaware; Idaho; Kentucky; Maine; Mississippi; North Dakota; New Hampshire; New Jersey; Rhode Island; South Carolina. If you are interested in becoming a reseller in one of these areas, or if you are in another are not listed here please contact us for more information regarding our reseller program.